Shipping policy
DiamondGuard Shipping Policy
Order Processing
All in-stock orders are typically processed and shipped within 2–3 business days after your order is placed. Business days do not include weekends or holidays.
During product launches, promotions, giveaways, or periods of high order volume, processing times may be longer. If an item is out of stock or has an extended fulfillment time, this will be communicated when applicable.
Shipping
DiamondGuard currently ships to addresses within the United States only.
Shipping rates are calculated at checkout based on your order and available shipping options. DiamondGuard does not currently offer standard free shipping.
Once your order has shipped, tracking information will be sent to the email address or phone number provided at checkout.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing checkout.
If you notice an error in your address, contact DiamondGuard as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.
Additional shipping charges may apply if an order is returned to DiamondGuard because of an incorrect or incomplete address.
Lost, Stolen or Delivered Packages
DiamondGuard is not responsible for packages that are lost, stolen, misplaced, or otherwise unavailable after the shipping carrier has marked the package as delivered to the address provided with the order.
If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with other members of your household or neighbors, and contact the shipping carrier directly for assistance.
If a shipment appears to have been lost while still in transit, please contact us so we can assist with determining the appropriate next steps with the carrier.
Damaged Orders
If your order arrives damaged due to shipping, please contact DiamondGuard as soon as possible after delivery. Include your order number along with clear photographs of the package, shipping label, and damaged product so our team can review the issue.
Shipping Delays
Once a package has been transferred to the shipping carrier, delivery times are outside of DiamondGuard's direct control. Weather, carrier delays, holidays, and other circumstances may affect estimated delivery dates.
Questions About Your Order
For questions regarding shipping or an existing order, please contact DiamondGuard through the contact information provided on DiamondGuard.us